HELP
& SUPPORT
Welcome to The PLD Group Service and Support
Center!
This service is a multi-dimensional program designed
to give full support to each of our customers regarding any of our services,
products, and programs.
Telephone Support
You
may call us with your support questions at (877) 210-9377 or directly at (760)
343-0700 Monday through Friday from 8:00 am-5:00 pm PST. While these are our
normal business hours, we can
frequently be reached at these numbers before
and after hours, including the weekends. If you have an urgent need, please
leave a voice message as this will immediately send us an email and we will do
our best to respond promptly to resolve your
concerns.
Online Support
To meet our customer's varied needs, we offer
two avenues by which to reach our online support. You may utilize our
electronic support ticket support or reach us via email. To access us:
·
Get
assistance online through our Zen support system by logging in at Zendesk and our support staff will
immediately be assigned to your ticket with a rapid resolution.
·
If
this is your first online support request, please register to ease this
process.
·
Should
you wish to email us your support question, please send an email to support@thepldgroup.com
Support Forum &
Downloads
Coming Soon…
Easy to navigate downloads to help you with
your questions. Check back frequently for the unveiling of this feature.
The PLD Group Inc.
31265 Reserve Dr. Ste A, Thousand Palms, CA 92276-6611
Telephone:(760) 343-0700 | Toll-Free:(877) 210-9377 | Fax:(760) 692-9507
Web: www.thepldgroup.com
Email: thepldgroup@thepldgroup.com
Last revised September 10, 2020